Your customer never installs an app. With the affordable PWA, you approve and send each prepared message. With Messages-Only, an approved business messaging provider handles follow-ups automatically.
Install it on your phone like a regular app. Manage service records in one place, then review and send each prepared message through Apple Messages or SMS.
Run the workflow through an approved business messaging provider. Service notes are processed from the conversation and due reminders are sent automatically.
The app prepares the recipient and message, but you tap Send in Messages. That avoids an automated business-messaging provider and its usage fees.
Automatic delivery requires an approved Apple Messages or SMS business provider. Their message and carrier costs are billed separately.